Returns

Returns + Exchanges

Each piece from CanyonLeaf is handmade, carefully inspected, and packaged with love before it ships, but we know things can happen. 

If you aren't completely satisfied with your order, please email us a hello@canyonleaf.com with your name + order number so we can assist you in the process.

Due to the nature of our small business we are unable to cover the cost of return shipping.  All full priced items may be returned or exchanged if unworn and in the original packaging within 30 days of purchase.  We do require proof of purchase. This proof of purchase can be in the form of an order number or confirmation email.  Refunds cover the cost of the returned item and do not cover shipping fees.  Used merchandised cannot be returned or refunded. We do not accept exchanges or returns on sale or promotional items. 

BLACK FRIDAY SALE: In order to extend the best possible discount, all sale items are final sale and are not eligible for return or exchange.  Please review all product information and select your items with care before making your purchase.

Please be aware that all sale items are final and no pricing adjustments will be granted on previously purchased items. 

We do not offer repairs on jewelry that has been worn.  Please note that amber jewelry is made with a delicate tree resin and that care should be taken whenever the jewelry is taken on or off.  Over tightening of the jewelry may cause that clasp to crack; please twist close gently and remember to treat your amber jewelry gently so that it may be preserved + enjoyed for many years! The clasp WILL come loose from the cord if and when the Safety Mechanism is triggered due to pulling or tugging on the necklace; this is not a considered to be a defect, when in fact the jewelry is performing, exactly as it should.

We do not accept worn or used jewelry for any reason; these pieces will be discarded upon receiving, for sanitation purposes. Please keep your beads, they are wonderful to repurpose, however you may choose! 

If you wish to exchange one piece for another, or request a refund, please send it back to us via the UNITED STATES POSTAL SERVICE (not UPS or FedEx) within 30 days of purchase at the address below and we will do our best to accommodate your request. If the jewelry was purchased with a promo code, a shop credit will be issued for the exchange.  
We do not cover the cost of shipping the jewelry back to us for an exchange/credit or a refund. Once we receive and process the returned order, we will email you within one business day, to provide the details of your refund or exchange request.  
If a new order is required, a request for payment for the new shipping label will be sent to the email address that was used to place the original order.
Please kindly remember that the jewelry must be NEW + UNWORN for a return to be honored. Please include a note with your name, email address and the order number so that we know who the parcel belongs to and then email us the tracking number once the item has shipped; it is important to add tracking details so the package does not go missing in the mail:
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CanyonLeaf ✨
PO Box 420162
Summerland Key, FL 33042
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What happens if my jewelry breaks?

Broken Clasp?  Oh, no!  It’s time to turn it into something new! Since our jewelry is designed to snap under pressure (as a safety precaution) and is handmade with delicate amber beads, we strongly encourage you to take extra care when wearing our natural and healing jewelry.

Each piece is carefully curated for each member of your family and the amber beads can be treasured for a lifetime. If you find that the clasp of your jewelry has cracked due to over tightening or from too much pressure being applied to the jewelry itself (which will cause the safety mechanism to be triggered) we would like to remind you that the amber beads are still able to be reused and should be remade into something new!  You can restring the beads onto any type of beading cord that you would like, from stretchy to plain cotton, taking the jewelry apart and remaking it into something you can wear again! A truly unique and beautiful thing......

We appreciate your understanding and hope that when the time comes that you find joy in making something new with your amber beads...